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Custom reviews

Thanks anyway

Thanks anyway, but I’d rather you give the money to this young lady here. Keep smiling sweetie, and remember that for every jerk in the world, there is always a compassionate stranger.
Feed back

Thank you so much for sticking up for me. This was my second day on the job, and I only took it because my dad is ill, and can’t support my family
Cheap – Viet Nam

So you made sure you took all of my requests right? You people are so stupid sometimes! You really just need to listen to what the customer wants.
Good Service – Thai Lan

You know what? Maybe you should realize that this is a fast food place. Not only that, you are in the drive thru. Customizations require extra work, and sometimes people mess up. Also, this girl didn’t do anything to mess up your order yet, so why are you getting mad at her?

Policies and Conditions

Please kindly read our terms and conditions carefully:

On booking online or signing our booking form when making reservation over the phone, fax or by email, you are deemed to have read and  acceptedour Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.


In the event of cancellation, we will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.
All cancellation must be informed in writing either by email or fax.

Payment Method:

All payments shall be made either by telegraphic transfer ( Bank wire ) to our company account:

  • Company’s name: Le Ngoc Thinh
  • Address: 24A Ta Hien, Hoan Kiem Dist, Ha Noi, VietNam
  • Bank accounts: 4214946500290380
  • Bank: ACB – Asia Commercial Bank (ACB Bank)

Travel Insurance

We highly recommend travelers purchase an personal travel insurance which includes trip cancellation, medical, and other coverage.


No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Hanoi Transfer Service is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Hanoi Tranfer Service will endeavor to substitute a suitable arrangement of similar value.


Hanoi Transfer Service will act as an intermediary between the clients and other services suppliers such as air, train, boat hotels in the event of any complaint.